Vacancies List
Position Requisition Id Department Closing Date
Job Description

Position: Engineer, Earth Station (Fresh Graduates)

 

Company: Space Communications Technologies LLC

 

Key Responsibilities:

  • ·        Carry out NOC 24/7 operation to manage and maintain satellite network through network management systems.
  • ·         Fault handling and escalation (identifying and responding to faults in the networks and escalate it when required as per process).
  • ·         Liaising with 3rd party suppliers, handling escalation through to resolution.
  • ·         Customer support & ticket resolution
  • ·         Perform Change Management and Problem Management tasks relevant to the NOC including monitoring changes and implementation approval of Changes.
  • ·         Investigate, troubleshoot and fix problems on relevant systems.
  • ·         Ability to communicate effectively and to deal with equipment vendors.
  • ·         Act as the primary interface with equipment vendors for resolving problems.
  • ·         Follow trouble tickets dispatch to Network Support, Network Maintenance, Field Network Installation and Repair and Vendors.
  • ·         Report any critical incidents or urgent requirements to higher Management.
  • ·         Ensure that the notification and escalation processes are followed.
  • ·         Generate and Submit daily/weekly/monthly reports to the Management about the networks performance.
  • ·         Ensure that Customer complaints/queries are dealt within a short period to minimize the service(s) downtime and to meet all internal/External SLA.
  • ·         Ensure change control procedures (RFC) are adhered to prior to Deploying or modifying the infrastructure.
  • ·         Ensure that Customers are kept up to date in advance about any anticipated outages / changes on the infrastructure that might affect their service.

 

Qualifications Required:

  • ·   Bachelors degree in Telecommunications, Electro-Mechanical, Mechatronics Engineering or equivalent (Fresh graduate